Shipping Policy

1. Order Processing TimeOrders are processed within 1–3 business days after payment confirmation (no processing on weekends/holidays).Canadian orders may require an extra 1–2 business days for customs documentation and import compliance checks.
2. Estimated Delivery
   • U.S. Orders: 5–10 business days after dispatch (standard shipping via USPS).
   • Canadian Orders: 10–25 business days after dispatch (varies by destination; USPS International handles transit, with final delivery by local carriers).
     Note on Extended Canadian Delivery Time: Longer transit for Canadian orders is mainly due to four factors: strict customs clearance procedures, Canada’s vast territory and longer domestic transfer routes for remote areas, seasonal extreme weather disruptions, and parcel backlogs during peak shopping seasons.
3. Shipping Carriers & TrackingA tracking number will be emailed once your order ships.
   • U.S. orders: Real-time tracking via USPS, covering full delivery.
   • Canadian orders: Allow 48 hours for tracking updates; after leaving the U.S., check local postal service portals for the latest status (customs may delay updates).
4. Lost/Delayed ShipmentsIf your package is delayed or marked “delivered” but not received:
   • U.S. Orders: Check with family, neighbors, or building management; contact USPS with your tracking number. Reach out to us within 7 days of the marked delivery date.
   • Canadian Orders: Allow an extra 5–7 days for customs/transit delays; check local postal services or customs (packages may be held for duties). Contact us within 14 days of the marked delivery date.